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Error: "(Error code 7) File version may be unsupported" when importing SolidWorks assembly into KeyShot

This article provides a guide on troubleshooting and resolving the "(Error code 7) File version may be unsupported" issue that occurs when importing a SolidWorks assembly into KeyShot.

Issue

When importing a SolidWorks assembly into KeyShot, the following error occurs:

No geometry retrieved from {file path}/{assembly name}.SLDASM.
Possible causes:
File version may be unsupported.
You may need to export polygonal data from your modeling system.
For additional help please contact support@luxion.com
(Error code 7)

Environment Details

  • KeyShot
    • Version 11
  • SolidWorks 
    • 2023

Cause

  • Error code 7 occurs when using an unsupported CAD version with KeyShot.

Resolution

Workaround 1

Downgrade to Solidworks 2022.

Workaround 2

Upgrade to KeyShot 2023.1 or later.

Workaround 3

Use the KeyShot Plugin for Solidworks (the plugins use a different technology than the importer and will often not have these limitations.).

Additional Resources